Our priority

At MSK Canada ("we", "us", "our"), we know how important maintaining privacy is, which is why it is one of our priorities.

Therefore, in order to be as transparent as possible, we have developed this privacy policy ("Policy"). In it, you'll find our practices regarding the collection, use, retention and processing of your personal information when you use our sites, products and services. It also sets out your rights with regard to our possession of your information. You can find all this in the following sections of the policy:

1. Collection of information

2. Sharing your data

3. Consent for promotional communications

4. Your rights

5. Retention and security of your information

6. Changes and updates

We use the term "Sites" to refer to all websites operated by MSK Canada, their subdomains and content.

If you do not agree with any part of this Policy, please do not use or access our Sites, Products or Services.

Our products

As for the term "Products", it refers to products that you can buy and consume from our sites, such as Industrial workbench and workstation, Pallet racking systems, Cantilever racking systems, Key clamp galvanized fittings, ICAM SILO 2 VLM, Effimat classicmat VLM, Industrial modular cabinet, Metal shelving systems, Racking shelves with drawers, Warehouse mobile shelves and equipment, Wide-span heavy duty shelving systems, Warehouse mezzanine on shelves, Freestanding metal mezzanine system, Screened partitions, Guardrail system and roof fall protection, Roof warning line system, Guardrail for access ladder protection, Roof hatch safety rails, Hydraulic lift table, Skylight fall protection system, Extension ladder access system, Overhead cranes, Ergonomic cranes, Vertical tire carousels, Pan carousel and Wire carousel..

Our services

The notion of "Services" is used to refer to the services we offer, such as:  Analysis, Design and Installation

Personal information collected

We may collect some basic information about you when you request a quote, purchase our Products, request our Services or make other specific requests. In addition, we keep a history of your interactions and transactions with us.

Here is the list of information that may be collected about you:

• Last name, first name, title, address, telephone number, e-mail address
• Statistics

Forms and interactivity

The personal information we collect is gathered through forms and through the interactivity established between you and our website. As indicated in the following section, we also use cookies and/or log files to gather information about you.

• Website registration form

Submissions form

Cookies

Cookies are small text files that websites automatically install on the computers of those who visit them. It is important to note that none of these cookies are linked to a physical person or allow users to be identified.

We use certain devices in our promotional campaigns to track the number of people who have opened e-mails or clicked on hyperlinks. We do not collect any other information about our promotional campaigns and, once again, it is not possible to identify a user from this information. We only use this information for research purposes and to improve our campaigns, Services or Products.

It is important to note that most search browsers have a feature that allows you to prevent or destroy the installation of cookies.

Finally, we use cookies to:

• To learn about user behavior in order to improve the experience and performance of our Sites;
• Others are used for the proper operation of our Sites
• To collect information or for promotional offers

Google Analytics

Google Analytics is a Google application that installs cookies on the computers of users of sites that use it to analyze visitor numbers and trends. All this information is stored on their servers. Because we use this application, when you use our Sites, you consent to Google's privacy and confidentiality policies. We are not responsible for the storage and protection of this data.

Third-party service providers

We do business with third-party providers for data hosting and payment processing. The information we collect is stored on cloud databases belonging to our data hosting provider. The latter only accesses your information for storage and retrieval purposes. As for our payment processing provider, we undertake to share your information with them only when necessary for their services. We have contractually ensured that they have adequate measures in place to protect your data.

With your agreement

We may, with your permission, share your information. For example, we may post a testimonial on our Web site from someone who is satisfied with one of our Services or Products, along with their name.

Change within the company

In the event that MSK Canada becomes involved in an asset or merger transaction, bankruptcy proceeding, reorganization, or other action that results in a change in the disposition of control of the business, your information may be shared with those involved in the transaction. Obviously, in such situations, we will take steps, to the extent possible, to share as little personal information as possible while ensuring the utmost security and confidentiality.

Certain circumstances may allow us to disclose your information

We may also disclose your personal information in a few other special cases, such as in a situation where you authorize us to do so, where it is permitted by law, where it is an emergency or for any other situation where we are legally required to act.

Promotional e-mail

We will not send you any promotional e-mail unless we receive your consent to do so. This consent may be express or implied. Express consent is when you agree verbally or in writing to receive these e-mails. In a situation where both parties are in a business relationship or one has purchased products from the other, it is possible for the company that sold its product to assume tacit (implied) consent and may, in that case, send promotional communications. At any time, you can unsubscribe from our promotional mailing list by clicking on the link at the bottom of each of our e-mails or by sending us an e-mail at the address below [Your reply]. We will process your request within a reasonable timeframe, i.e. within 10 days. Please note, however, that unsubscribing from our mailing list in no way prevents us from contacting you for non-marketing purposes.

According to the law

You have certain rights regarding the personal information we hold about you. Please note that all requests will be processed within 30 days, free of charge.

Email address for request: info@mskcanada.com

Right of access

At your request, we can provide you with access to the personal information we hold about you, and how we process and use it. If you have a user account, you can view and modify certain information directly from it. In accordance with data portability legislation, we may send you a file containing a copy of the basic information we hold about you. However, not all your information may be exported to the file.

Right to rectification and deletion

You may, at any time, request to modify your account, either to update or delete information on your profile. However, this request does not necessarily entail the deletion of this information from our servers, as it may be crucial to the proper functioning of our services to you. For this reason, we recommend that you contact us to discuss your request.

Right to close an account

You have the right, at any time, to close a non-administered account within one of our Products or Services, provided that your account is in good standing. To close one of your user accounts, you will need to fill out an account closure form with our customer service department at the following link: info@mskcanada.com

Right to limitation

In the event that you believe that we are exceeding the limits of the purposes for which we have collected your information, you have the right to request that we limit our use of it. You may withdraw your consent for their use at any time. However, any such request will not affect the use that has already been made prior to your request.

Right of refusal

To protect your personal information, we will, of course, take steps to verify your identity before asserting your rights. In addition, we reserve the right, on reasonable grounds, not to comply with your requests where to do so would compromise the security of your personal information or interfere with any police investigation or legal proceedings. In the event of refusal, we will attempt to provide you with the reason.

Security and confidentiality of your information

To ensure that your personal information is effectively protected, we have established physical, technical and computer security procedures to prevent any incident relating to the security of your personal information. We regularly review our security measures and limit access to information to those employees who need it to perform the services requested. In addition, our employees and contractors are all under strict confidentiality obligations.

Certain information that is no longer required for the performance of our duties, but is nonetheless useful for improving our products or services, may be anonymized so that it can no longer identify you.

Security measures in place to protect personal information

The personal information we collect is kept in a secure environment. To ensure the security of your personal information, we use the following measures:

• Physical measures (surveillance camera, alarm system, code, etc.)
• Technical measures (prevention with employees, access management, subnet separation, etc.)
• IT measures (encryption systems, use of virtual private networks, etc.)
• SSL protocol
• Computer backup
• Login / password

Legislation

We undertake to review this policy periodically, in which case we will amend the date shown at the bottom of the policy. We therefore advise you to check our policy from time to time to see if there have been any changes. If you do not agree with any part of our policy, please do not use our Sites, Products and Services.

We undertake to comply with the legislative provisions set out in :

• Law of the Province of Quebec

Chief Privacy Officer

MSK Canada acts as a steward of the personal information you have provided to us, so if you have any concerns or questions about how we handle it, please contact our Privacy Manager at the address below:

Our address

Pierre-Olivier Benoit, 4000A Place de Java, Brossard, Qc, J4Y 0C4, 1 844-675-2262, pobenoit@mskcanada.com